The quality of service you deliver can either make or break the relationship you have with your customers. And you have so many factors to consider when defining quality. Do my phones need to be answered during regular business hours only or do my customers prefer to reach me 24/7/365? Do my customers prefer to speak in English or French? If I contract my requirements to a professional inbound telephone call answering service or call centre service, how can I be sure that the quality of the customer service representatives speaking with my customers is high?
There are plenty of questions on the road to transforming your customer service strategy into competitive advantage. Rest assured, getting it right is key to customer loyalty and business growth. Here’s why:
- 81% of customers give repeat business after good service
- 78% of customers say that competent customer service representatives are most responsible for a happy customer experience
- Businesses that prioritize the customer experience generate 60% higher profits than their competitors
So, if your company is looking to retain loyal customers—and what company isn’t—then it’s time to take a second look at your company’s customer service strategy. And if you need a professional telephone answering service or professional inbound call centre service, we invite you talk with us: On Call Centre. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for over 40 years now.
Check out our new ebook: Have You Transformed Your Customer Service Strategy into Competitive Advantage?