
Businesses that deliver exceptional customer service retain loyal customers.
The quality of service you deliver can make or break the relationships you have with your customers. And there are so many factors to consider when defining quality. Do you need to answer your phones during regular business hours only or would your customers prefer to reach me 24/7? Do your customers prefer to speak in English or French? If you contract a professional call centre service , how can you be sure that the quality will be high? Making the right decisions is key to retaining loyal customers.
In fact, with great phone support, you can transform your customer service strategy and gain a competitive advantage. Ultimately, you’ll retain loyal customers. But why is this?
- 81% of customers give repeat business after good service
- 78% of customers say that competent customer service representatives are most responsible for a happy customer experience
- Businesses that prioritize the customer experience generate 60% higher profits than their competitors
So, if your company is looking to retain loyal customers—and what company isn’t?—it’s time to take a second look at your company’s customer service strategy. If you need a professional telephone answering service, we contact us. We’ve been providing answering services to clients in Ottawa, Montreal, and Toronto for more than 40 years.
For more tips on how to retain loyal customers, check out our new ebook. It’s called “Have You Transformed Your Customer Service Strategy into Competitive Advantage?”
The post Loyal Customers Are Repeat Customers appeared first on On Call Centre.
Support at Your Fingertips: Navigating Social Services with Ease
Inbound call centres ensure services are accessible for all. They break down barriers by offering 24/7 bilingual and technology-enabled support.
Breaking Barriers: The Role of Inbound Call Centres in Facilitating Access
Inbound call centres ensure services are accessible for all. They break down barriers by offering 24/7 bilingual and technology-enabled support.
Streamlining Access: How Inbound Call Centres Transform Government Services
Inbound call centres are instrumental in streamlining access to government services by simplifying complex processes and building better communication channels.
Navigating the Healthcare Labyrinth: How Inbound Call Centres Illuminate the Path
The Canadian healthcare system is a source of national pride but can often feel like a maze to navigate. Inbound call centres are here to help.
Always on Call: The Unwavering Dedication of Canadian Healthcare Call Centres
Let’s take a closer look at the non-stop dedication of call centre representatives in providing 24/7 healthcare support.