I recently read an article in the July 2014 issue of Call Center Times. The article, Customer Experience Makeover: What to Work on First? discusses five strategies to improve the customer experience. The fifth and final strategy is: Move satisfied customers to very satisfied customers.
Here are just a few of our core competencies that help our clients achieve their end goal of making every customer a very satisfied customer.As a provider of inbound answering services and call centre services, moving “satisfied” customers to “very satisfied” customers strikes a chord. Each of our clients wants their customers to be very satisfied customers.
- We don’t just “connect” a caller to a “voice.” Our experienced customer service representatives answer our clients’ customers’ calls. In other words, customers are greeted by a live body—rather than dumped into voice mail—so that their problems are resolved quickly.
- We don’t just work regular business hours and put the phones on voicemail at 5pm. Twenty-four hours a day, seven days a week, 365 days a year every call is answered by a person who is ready to help.
- We don’t just answer our clients’ customers’ calls. Because we support clients located in Canada, we offer customers the choice of speaking in the language of their preference: English or French.
An answering service delivers an exceptional customer experience. If you need a professional telephone answering service or professional inbound call centre service, we invite you talk with us: On Call Centre. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for over 40 years now.
By the way, if you’d like to read the complete article, here’s the link: Customer Experience Makeover: What to Work on First?