I recently read an article in the July 2014 issue of Call Center Times. The article, Customer Experience Makeover: What to Work on First? discusses five strategies to improve the customer experience. The fifth and final strategy is: Move satisfied customers to very satisfied customers.
Here are just a few of our core competencies that help our clients achieve their end goal of making every customer a very satisfied customer. As a provider of inbound answering services and call centre services, moving “satisfied” customers to “very satisfied” customers strikes a chord. Each of our clients wants their customers to be very satisfied customers.
- We don’t just “connect” a caller to a “voice.” Our experienced customer service representatives answer our clients’ customers’ calls. In other words, customers are greeted by a live body—rather than dumped into voice mail—so that their problems are resolved quickly.
- We don’t just work regular business hours and put the phones on voicemail at 5pm. Twenty-four hours a day, seven days a week, 365 days a year every call is answered by a person who is ready to help.
- We don’t just answer our clients’ customers’ calls. Because we support clients located in Canada, we offer customers the choice of speaking in the language of their preference: English or French.
An answering service delivers an exceptional customer experience. If you need a professional telephone answering service or professional inbound call centre service , we invite you talk with us: On Call Centre. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for over 40 years now.
By the way, if you’d like to read the complete article, here’s the link: Customer Experience Makeover: What to Work on First ?
The post Make Every Customer a “Very Satisfied” Customer appeared first on On Call Centre.
Virtual Receptionist: Your Frontline of Professional Interaction
A live virtual receptionist service offers a professional and efficient first impression while you focus on your core operations. Learn how in this blog.
Regional Excellence: Tailored Answering Services Across Canada
Do you want your customers to have consistent, positive experiences in all your business locations? Provide excellence nationwide with bilingual phone answering services.
Bridging Language Barriers: The Power of Bilingual Answering Services
Discover how bilingual call centre agents can provide you with linguistic flexibility to expand market reach and boost customer experience.
Technology as an Ally: Assessing Call Centre Tech Advancements
Call centre technology is changing the way agents solve customer concerns. Learn about the most common tools and their impact on customer service.
Beyond Borders: Cultural Alignment and Global Connectivity
Cultural alignment requires understanding various cultures and respecting cultural differences. This blog discusses methods to achieve it.