Offering a cost-efficient bilingual answering service in Ottawa ensures you provide an open channel for your diverse customer base. About 58% of customers say they’ll wait longer for customer service support in their first language. Roughly 62% will tolerate a product or service problem if the customer support speaks their native language. Bilingual services can make callers feel valued, catered to, and understood.

Offering a cost-efficient bilingual answering service in Ottawa ensures you provide an open channel for your diverse customer base. About 58% of customers say they’ll wait longer for customer service support in their first language. Roughly 62% will tolerate a product or service problem if the customer support speaks their native language. Bilingual services can make callers feel valued, catered to, and understood.

Service Options

Reliable bilingual answering service providers in Ottawa prioritize clear and transparent communication. They also provide value-driven services, including:

Live Answering Receptionist

We’ve all been frustrated customers who want to fix an issue immediately. When you’re upset and want a quick fix, hearing another person take your call significantly reduces your dissatisfaction. Customers want to be heard and communicate in a manner that won’t be misinterpreted. A bilingual, live-answering receptionist offers a personal touch that bots or mobile apps can’t replicate. They can answer questions, provide instructions, take notes, or route the call to another person with the right tone that can de-escalate a tense situation. Proficiency in English and French eases the caller’s worry.

Constant Availability

Having a bilingual answering service that is available any time of the day is a game-changer. Product or service issues occur during off hours. Emergencies don’t follow regular working hours. A bilingual, round-the-clock service ensures that your customers can contact your business on their own time. Being able to anticipate and deliver help on off-hours, weekends, or holidays is top-tier customer service. It’s the kind of service that people would recommend to their families and friends.

Message Management

One critical aspect of bilingual services is sending and receiving the right message, whether in French or English. A good service provider offers message management options, where you can work with them to customize the greetings, tone, script, or flow of the calls answered on your behalf. For instance, if you provide legal services, you can work with the provider to create formal intro and outro greetings that reflect your brand image. The greeting can be straight to the point, dignified-sounding, and formal. Conversely, if you provide roofing services, you and the provider can write a less formal and more approachable script. Being able to manage your messages ensures brand consistency.

Business Impact

A professional bilingual agent answering your calls improves customer relations and boosts your brand image.

Customer Expansion

Bilingual answering services enable you to confidently cater to English- and French-speaking customers, which can significantly expand your customer base. You can offer precise language assistance, provide efficient communications, ensure cultural awareness, and even tap the market outside Ottawa. When you can deliver all these, your business will be known for its exceptional customer service.

Genuine Connections

Bilingual receptionists offer personalized and efficient service. It’s the human connection that improves the overall customer experience. This genuine connection also ensures accurate conveyance of important information. It puts a human touch on each call, so even if the customer’s issue isn’t resolved immediately, the caller can be at peace knowing that it’s being taken care of.

Seized Opportunities

A round-the-clock bilingual answering service means your business won’t miss any calls. A live person can always promptly assist your current and potential customers. No missed opportunities mean increased lead generation that can snowball to a higher revenue.

Acquiring a cost-efficient bilingual answering service in Ottawa improves your customer service by leaps and bounds. You’re making it known that you value your customers’ needs above all. And that’s the kind of reputation that won’t hurt your business.

To get maximum value for bilingual services, contact On Call Centre now.