At On Call Centre, we only employ individuals who are experienced at providing exceptional customer service. This is a unique skill set! Meet Karen: not only is she an exceptional customer service representative (CSR), she’s also an exceptional supervisor.

In 2009, Karen joined the On Call Centre team as a CSR. Thanks to her ability to deliver an exceptional customer experience over the phone in both French and English, Karen advanced within the company. It was also beneficial that she truly enjoys talking with the people on the other end of the line. She always wants to help — something that makes her an exceptional customer service representative!

Today, Karen is a supervisor at On Call Centre. She works weekend mornings and weekend evenings. “I answer the phones for companies in different fields, such as property managers, medical centres, heating and cooling companies, technical support companies, and more,” says Karen. “My career has given me the chance to learn a lot about these various businesses. This has helped me outside of work in my personal, everyday life. I enjoy this because the learning will never stop. I’ll continue to learn something new every day.”

When asked what Karen enjoys most about her work at On Call Centre, she explains, “It was the team at On Call Centre who gave me the opportunity to return to an enjoyable career after my maternity leave. I am very thankful for that. It’s also a very friendly, welcoming environment.”

Outside of work, Karen spends time with her kids. She also enjoys reading and watching movies.

Don’t forget to meet the rest of our team.  They’re all exceptional customer service representatives, too!

Meet Karen, Supervisor at On Call Centre

On Call Centere employs individuals with experience providing exceptional customer service, which involves a unique skill set. She is not only an exceptional customer service agent. She is also an exceptional supervisor.

Karen joined the On Call Centre team in 2009 as a customer service agent. Special talent is obviously required to answer calls and provide exceptional customer service in both French and English. This talent therefore allowed Karen to climb the ladder. It also helped that she honestly enjoys talking with people on the other end of the line and helping them.

Today, Karen is a supervisor at On Call Centre. In general, his shifts are mornings on weekdays and afternoons on weekends. “I answer the phone for companies representing various fields; such as property management, medical centre, heating companies, technical support and more,” explains Karen. “My career has allowed me to acquire a lot of knowledge about these various companies, which has helped me outside of work in my daily personal life. I like this because the learning will never stop – I will continue to learn new things every day. »

When Karen is asked what she enjoys most about working at On Call Centre she explains: “It was the On Call Centre team that gave me the opportunity to come back to a fun career after my maternity leave. I am very grateful for that. It is also a welcoming and friendly environment. “

Outside of work Karen devotes her free time to her children. She also enjoys reading and watching movies.

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