All of our On Call Centre employees are hired for a specific talent. We hired Lorraine Brazeau for her skills at delivering exceptional customer service. Answering telephone calls and delivering an exceptional customer experience over the phone in both French and English takes special skills—and Lorraine excels at both.

About Lorraine: One of the Top On Call Centre Employees

Lorraine became one of our On Call Centre employees in 1995. With young children at home, Lorraine was looking for a part-time customer service position to maximize her time with family. As her children grew, so did her hours with On Call Centre.

Today, Lorraine is a full-time customer service representative. Although she works full-time hours, she can work at any time during the day, including at weekends. On Call Centre’s state-of-the-art technology enables Lorraine to rapidly respond to clients’ customer calls from wherever she is. She can continue answering calls no matter if she’s working at the office or from home.

Delivering exceptional customer service is just one of the reasons that Lorraine has stayed in her chosen career. When asked to tell a story about a particular time that she went the extra mile during a customer call, Lorraine passionately responded, “I treat every call as special because every caller is important.”

A close second to why Lorraine enjoys her work is the variety. “We are fortunate to have clients from every walk of life—utilities, healthcare, trades,” says Lorraine. “Every day is different.”

Lorraine’s Experience at On Call Centre

Lorraine speaks highly of the culture at On Call Centre. Not only is it an environment that offers stability and flexibility, customer service representatives are regularly recognized for their accomplishments. Accuracy is very important. For instance, they may need to translate a message from a French-speaking customer into a message for an English-speaking client. Lorraine has received numerous awards for consistently delivering accurate data.

Outside of work, Lorraine is an award-winning mother—and grandmother. Yes, those young kids grew up to have children of their own. These children get to enjoy Lorraine’s many talents: sewing, baking treats, and whipping up healthy meals fresh from her garden.

Meet Lorraine, customer service representative since 1995.

Each employee at On Call Center is hired according to a specific talent. For Lorraine it was her ability to provide exceptional customer service. Answering phone calls and providing a superior experience in French and English requires special talent and Lorraine excels.

Lorraine joined the On Call Centre team in 1995. With young children at home, Lorraine was looking for a part-time customer service job that would allow her to maximize her time with her family. As her children grew, her hours at On Call Centre increased.

Today, Lorraine is a full-time customer service representative. Even if she works full time, she can work anytime during a 24-hour period, including weekends. With On Call Centre’s state-of-the-art technology, Lorraine can quickly respond to customer calls, whether she is working from home or the office.

The opportunity to provide exceptional customer service is just one of the reasons Lorraine chose to pursue this career. When asked to share a scenario where she had to go the extra mile during a call with a client, Lorraine answers with conviction, “I treat each call in a special way because each client is important”.

A second, almost equally important reason is variety. “We are fortunate to have customers from many types of industries – utilities, healthcare, trades, etc. says Lorraine, “so every day is different.”

Lorraine speaks highly of the On Call Centre culture. It is not only an environment that offers stability and flexibility. The accomplishments of customer service representatives are often recognized. Accuracy is paramount – especially when translating a message from a French-speaking interlocutor to an English-speaking customer and vice versa. Lorraine has won several awards of excellence thanks to her precision and the accuracy of the information she transmits.

Outside of work, Lorraine is an excellent mother and grandmother. Eh yes! His children grew up and they had children of their own. These children have the chance to admire Lorraine’s many talents such as sewing, baking treats and healthy meals fresh from her garden.

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