When most professionals are getting ready for bed, Robert is travelling to the office. That’s because he works the 11:00 pm to 7:00 am shift as an On Call Centre CSR.
About Robert: A Top On Call Centre CSR
Prior to 2000, Robert worked providing security services. Looking for a career change, he learned about the telephone call answering services that On Call offered and felt that he would excel in that line of work. Robert applied for a position as a fluent French/English bilingual customer service representative and was accepted to join the company.
“I enjoy the night shift,” says Robert. “The office is quiet and I can focus on helping each person that calls to their complete satisfaction. It’s very satisfying to help people who call during this shift because they really need someone on the other end of the line. Maybe they are unlucky enough to get caught in an elevator because the power went out or maybe their basement is flooding. I’m there to make sure our clients help them quickly.”
When asked what he likes best about being an On Call Centre CSR, Rob responds, “I like helping people.” Robert speaks highly of the culture at On Call Centre. Not only is it an environment that offers stability and flexibility, each person is valued for their unique contributions to the success of On Call Centre’s clients and On Call Centre itself.
Outside of work, Robert is a big hockey fan who collects hockey memorabilia.
Meet Robert, Customer Service Representative since 2000
At the same time that most professionals are getting ready for a good night’s sleep, Robert is on his way to the office. This is normal for him because he works from 11:00 p.m. to 7:00 a.m. at On Call Centre.
Prior to 2000, Robert worked in security services. While looking for a career change, he came across the telephone services offered by On Call Center and believed he could excel in this type of work. Robert applied for the position of bilingual customer service representative (French/English) and the company offered him to join the team.
“I like the night shift,” says Robert. “The office is quiet and I can concentrate on helping each person to their complete satisfaction. It is very rewarding to be able to help people who are calling during this shift because they really need someone on the other end of the line, either because they were unlucky enough to be caught in an elevator due to a power outage or because their basement is flooded. I make sure that our client can help them as soon as possible”.
When asked why he likes working at On Call Centre, Robert answers without hesitation, “I like helping people”. Robert speaks highly of the On Call Center culture. Not only is it an environment that offers stability and flexibility, each employee is recognized for their unique contributions to the success of customers and On Call Center itself.”
Outside of work, Robert is a great hockey fan who collects memorabilia related to this favorite sport.