With On Call Centre, you’ll never have to miss a phone call again. We can also reply to client emails, and text on your behalf ASAP, allowing you to stay responsive to your community 24/7/365 or on selected time frames (after-office hours, weekends, and holidays). Our team helps you create a call protocol for agents to follow, so every documented message doesn’t just get to you or your designated point person—it also becomes a loyalty-building encounter. Moreover, we follow best practices for data security.
We can deploy live agents, an automated system, or a hybrid approach to fulfill your message management needs.