Do you find that customers are calling you after regular business hours? Using voice mail to “speak” to your valued customers means their needs are put on hold until you can get back to them. This can be frustrating to a customer. Partnering with a professional answering service improves the level of service you offer to your customers.
Here are more reasons to partner with an answering service provider.
- An answering service provides your customers (on your behalf) with 24x7x365 customer care.
- An answering service, staffed by experienced Customer Service Representatives, does more than just answering the phone. Customer Service Representatives are trained to provide exceptional customer service and make your customers feel like they are your number one priority.
- An answering service gives back time to you, as a small business owner, the time to focus on your core expertise, which is important for business growth.
At On Call Centre, we offer another reason to partner with us. Every one of our Customer Service Representatives are fluently French-English bilingual. When your customers call, not only do we answer the phone, we offer to converse in the language your customers are most comfortable.
Avoid frustrating your customers with voice mail. Deliver greater customer satisfaction by partnering with a professional telephone answering service and inbound call center service. At On Call Centre we employ fluently bilingual Customer Service Representatives to answer every call—no voice mail. We’ve been providing answering services and call center services to our clients serving Ottawa, Montreal and Toronto—and all over Canada—for 46 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.