Medicare provides essential medical services for everyone, regardless of their financial capacity to pay. However, the system has frustrated many patients, especially in recent years.
Our very own Prime Minister Justin Trudeau called it a broken system. Staff shortages, rising costs, and misplaced budgets are all part of the challenges. For patients, navigating the system often feels like a maze of paperwork, long wait times, and confusing processes.
As the government works on a solution, we can also help patients find their way in this labyrinth. The solution is simpler than you think: inbound call centres. These unsung heroes play a crucial role in helping patients navigate the intricacies of our healthcare system.