June 18, 2026

This summer On Call Centre is upgrading its core infrastructure to Amtelco Genesis—the industry’s most advanced software-based switching and unified messaging platform.

What Does Genesis Mean for Your Business?

The transition to Genesis brings a suite of high-level benefits designed to enhance the quality of service your callers receive and the accuracy of the data you rely on.

• Rock-Solid Uptime: Genesis runs on a redundant, multi-region cloud architecture. Your calls are answered 24/7/365 — and now the infrastructure behind that promise is even stronger.
• New Integration Capabilities: Genesis allows us to connect to client systems via API, for more efficient connection with your existing systems.
• Intelligent Scripting & Reduced Errors: With the new Intelligent Series (IS) scripting, our agents are guided through customizable, dynamic workflows. This minimizes manual data entry and ensures that every piece of information—whether it’s a critical medical page or a complex service request—is captured and dispatched accurately and formatted exactly as you need it.
• Real-Time Analytics and Transparency: Data is the backbone of modern business. The Genesis platform provides us with deeper insights into call metrics, agent performance, and queue statuses, so we can better identify and address any service gaps.
• Improved Reporting: Genesis has an extensive range of reports and allows us to create custom reports tailored and scheduled to meet your unique needs.
• Client Portal: Shortly after the platform launch, we will be introducing a new client portal allowing real-time access to messages, call recordings, contact directories and on-call schedules.

Looking Ahead to Summer 2026

We are currently in the final stages of configuration and agent training to ensure a smooth transition. Our team is dedicated to making this deployment invisible to your callers while making the results—better service, faster response times, and higher accuracy—highly visible to you.

We are excited to step into this next generation of communication technology with you. We’ll keep you updated as we approach the cutover period in July and let you know as new features become available.

Who We Are and What We Do…

On Call Centre has been in business for over 50 years and is among the leading “message management” call centres / answering services in Canada. We are extremely knowledgeable about our market niche and provide top-quality service to our clients.

We work hard to be at the forefront of technology and service and are planning new and exciting opportunities to grow and thrive.

The business was founded in 1971 in Ottawa by Stanley Arron and continues to be owned and managed by his family. We are a family business not only in that sense but also because we care about our staff. Several of our managers and staff have worked with us for over 30 years and we always try to promote from within.

We take and dispatch messages for over 700 clients, small and medium-sized businesses including property managers, tech firms, building trades, healthcare providers, government, and community organizations. There are no sales or marketing calls. Our team of bilingual customer service representatives (CSRs) answer urgent and non-urgent calls using highly customized, computer-based scripts.

Learn more about our services.