On Call Centre Earns National Industry Award for Call Management Excellence
On Call Centre attended the annual convention for the Canadian Call Management Association (CAM-X) in Charlottetown PEI, October 2025, and received the Award of Excellence and the Award of Excellence Plus.
These prestigious awards are presented annually by CAM-X, the Industry’s Trade Association for providers of call centre services including telephone answering and message delivery.
“On Call Centre is proud to receive this award again this year. It is a testament to our continued dedication to providing top quality, bilingual, 24/7 message management and customer service, which has been the foundation of our business for over 50 years. We are also very proud to have received a top score of 100%, an outstanding achievement, and we applaud our Call Taking Team for all their outstanding efforts!”, said Pam Poehlmann, General Manager of On Call Centre.
Independent judges are contracted by CAM-X to evaluate message services over a six-month period. The scoring criteria includes:
– Response Time
– Courteousness
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call
Poehlmann continued, “Thank you to all our team members, not only call takers, but trainers, quality assurance and administration teams. It is only through our mutual dedication to providing exceptional client experiences, that we have been able to achieve this success.”
About CAM-X
CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.
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