A recent article in contactcenterpipeline.com traces customer service back more than 100 years, and it’s a fascinating read. It’s fascinating because, as a provider of professional inbound answering services and call centre services to organizations in Ottawa, Montreal, Toronto—anywhere in Canada—providing exceptional customer service is the foundation of what we do.
The author of the contactcenterpipeline.com article, Paul Stockford, explains the radical turn customer service took with the invention of the telephone switchboard in 1894. Prior to that, customers and organizations exchanged information by snail mail. Fast forward to 1967 and the first call centers appeared with the introduction of toll-free numbers. And, as you can imagine, email, voicemail, social media and chat have drastically changed customer expectations and the provision of customer service.
While it’s fascinating to read the history, today the phone remains a strong competitive advantage when providing customer service. When a customer has a question or needs help or wants to reach the right person, an experienced customer service representative on the other end of the phone delivers an exceptional customer experience, which instills brand loyalty.
At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 48 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.
To read the complete article mentioned at the beginning of this blog, visit The Customer Service-Support-Experience-Journey.