Last month, On Call Centre earned the Diamond Plus Award at the ATSI Awards of Excellence for the 15th consecutive year. ATSI ( Association of TeleServices International ) is one of two third-party organizations that quality-assure our services.

“The ATSI Award of Excellence allows the participating companies to benchmark their customer-focused culture and processes against proven standards of excellence,” says ATSI President Maryann Wetmore. “Winning the award brings industry and community recognition to our members’ call center staff for their valued commitment and dedication. Although winning the award is an honor, all participating companies are winners! The feedback received is a valuable component to their continual commitment of providing a world class customer service experience with every interaction performed on behalf of their clients.”

All of our customer service representatives (CSRs) focus 100 percent on inbound customer service . ATSI and the Canadian Call Management Association (CAM-X) randomly test our CSRs throughout year.

It’s easy for us to say that our CSRs are highly skilled and that they provide an exceptional customer experience to our clients’ customers, but third-party organizations—like ATSI and CAM-X—are objective judges on how well we’re doing.

Do you need a high-quality, reliable telephone call answering service or inbound call centre service ? Do you need calls answered outside of regular business operating hours? Are you located in Ottawa , Toronto , Montreal , or anywhere else in Canada ? Partner with On Call Centre , a telephone call answering service located in Ottawa and serving Canada. Call us toll free at 1-866-323-3344 (or local Ottawa 613-238-3262), email us at info@oncallcentre.com, or fill out our Call Me form.

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