Last month, On Call Centre earned the Diamond Plus Award at the ATSI Awards of Excellence for the 15th consecutive year. ATSI ( Association of TeleServices International ) is one of two third-party organizations that quality-assure our services.
“The ATSI Award of Excellence allows the participating companies to benchmark their customer-focused culture and processes against proven standards of excellence,” says ATSI President Maryann Wetmore. “Winning the award brings industry and community recognition to our members’ call center staff for their valued commitment and dedication. Although winning the award is an honor, all participating companies are winners! The feedback received is a valuable component to their continual commitment of providing a world class customer service experience with every interaction performed on behalf of their clients.”
All of our customer service representatives (CSRs) focus 100 percent on inbound customer service . ATSI and the Canadian Call Management Association (CAM-X) randomly test our CSRs throughout year.
It’s easy for us to say that our CSRs are highly skilled and that they provide an exceptional customer experience to our clients’ customers, but third-party organizations—like ATSI and CAM-X—are objective judges on how well we’re doing.
Do you need a high-quality, reliable telephone call answering service or inbound call centre service ? Do you need calls answered outside of regular business operating hours? Are you located in Ottawa , Toronto , Montreal , or anywhere else in Canada ? Partner with On Call Centre , a telephone call answering service located in Ottawa and serving Canada. Call us toll free at 1-866-323-3344 (or local Ottawa 613-238-3262), email us at info@oncallcentre.com, or fill out our Call Me form.
The post On Call Earns 15th Consecutive ATSI Award of Excellence appeared first on On Call Centre.

Optimize Customer Support with Ontario’s Bilingual Telephone Services
Offer 24/7 telephone services in Ontario for effective issue resolution and emergency response. Enhance client satisfaction and loyalty in every call.
Rapid Response Services: Keeping Your Operations Running Smoothly
Boost your engineering efficiency with our urgent response service. Enjoy rapid support, innovative tech integration, and seamless operations to boost uptime.
Call Centre Excellence: Toronto’s Answer to 24/7 Customer Service Needs
Optimize customer service with a top call centre with expertise in Toronto. Get 24/7, bilingual support to ensure all callers receive unmatched customer care.
Virtual Receptionists: Transforming Client Interactions
Discover how virtual receptionists transform client interactions by offering bilingual support and personalized customer service to enhance business efficiency.
Tailored Answering Services for SMEs in High-Stakes Industries
Boost your SME's performance with a cost-efficient answering service small businesses trust. Get tailored, bilingual support for high-stakes industries in Canada.