Outsource Magazine’s article, Accelerating CX Excellence Everwhere, clearly explains the need for a customer experience (CX) strategy for all customer touchpoints. And that is especially true on the front lines—the phone lines, that is.
At On Call Centre, it’s our career-minded Customers Service Representative’s jobs to make your organization shine. Our CSRs:
- Answer your phone lines 24 hours a day 7 days a week—no voice mail
- Offer your customers the choice to converse in either French and English
- Ask questions to clearly understand the problem to ensure swift resolution
- Provide a consistently positive experience to ensure your brand shines
- Provide quality-assured customer service
We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto for 44 years now. If you’re looking for an inbound answering service provider or inbound call centre service, we welcome the opportunity to talk with you.
[The article mentioned at the start of this post is no longer available online.]