Pam brings tremendous answering service and call centre experience to On Call. She has been in the business since 1995, and in senior management roles for over 15 years. She believes strongly in skills enrichment and employee empowerment to further enhance the customer experience, tracing back to her time as Chair of the Education Committee for the Canadian Call Management Association. Pam received bachelor’s degrees in both Sociology and Psychology from the University of Guelph, and in her spare time loves to sing.

Lisa has held various positions during her 33+ years with On Call Centre. In her current role as Client Relations Manager, Lisa ensures that each client receives the highest level of customer service. In addition to working with clients to organize, prioritize, and maintain their requirements, Lisa works with the supervisory team to make sure they are properly trained to represent our clients. “I thoroughly enjoy working with our clients and understanding their needs and expectations of us,” Lisa says. In her spare time, Lisa enjoys reading, the outdoors and spending quality time with her family.

Another long-time employee, Roxanne has been with On Call Center for 31 years. Roxanne oversees the day-to-day call centre operations and manages the customer service supervisors and customer service representatives (CSRs). “I know the operations like the back of my hand because I’ve basically done every role at some point in my career with On Call Centre,” explains Roxanne. “I enjoy learning every bit of new technology we’ve brought in, and I enjoy coaching and mentoring Supervisors and CSRs.” Outside of work, Roxanne relaxes by reading, volunteering, and travelling.