Grimsby, ON (September 28th, 2022) — On Call Centre of Ottawa, ON has been honoured with the exclusive ‘2022 Award of Excellence’, and the ‘Award of Excellence PLUS’. These prestigious awards are presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. On Call Centre was presented with the Awards at the recent CAM-X 58th Annual Convention & Trade Show in Kingston, ON.
“On Call has been providing exceptional customer service and message management for over 50 years and we’re so pleased to be back in the CAM-X family and to be recognized once again for the quality of our call answering,” beamed On Call President Laurie Arron.
Independent judges are contracted by CAM-X to evaluate message services over a six-month period. The scoring criteria includes:
– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call
“Receiving the Awards of Excellence is a testimony to consistency of excellence, this is not an easy achievement. A well-deserved congratulations, you truly care about your clients and the quality of service you provide, bravo!” says CAM-X President Desiree Bombenon.
CAM-X extends its congratulations to the staff of On Call Centre on their proven quality service to their customers.
CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.