Automated voice response, when backed by a dedicated call answering service can help you prepare for the unexpected, whether it’s emergencies or inclement weather.

·      Deliver personalized interactions

Automated voice response lets you deliver round-the-clock personalized services even when you’re not in the office. Aside from letting you create customized messages for customers, the system connects them to a live operator who’s well-trained, professional, friendly, and ready to assist them with whatever they need.

·      Never miss a call

Not all businesses have the capacity to continue operations during bad weather. With automated voice response and a call answering service, you’ll never miss a call, even when there’s a power interruption. This lets you access more potential business opportunities while solidifying your business’s reputation and credibility, as well as helping you maintain the quality of your customer service.

·      Access to round-the-clock customer service

Automated voice response helps you maintain and improve your customer service levels, as it allows your customers to reach your business anytime, anywhere, even outside business hours. Additionally, it helps streamline operations because it can route calls to the right representative. Automated voice response also effectively reduces call hold times and helps address basic queries or concerns, like inquiries about your location or store hours, even without the assistance a customer support agent.