It can affect your sales and damage your reputation. It can also drive away customers. Aside from long wait times, not being able to talk to a live person irritates 75% of consumers. In a more recent HubSpot survey, 21% of respondents shared that they find speaking to bots annoying, along with long call hold times (57%).
But what can businesses do when inclement weather prevents them from staying in the office and attending to customer service needs? While modern technology has enabled organizations to embrace innovations like AI chatbots, 41% of US consumers still look for that human touch, which they view as a crucial component in their shopping experience.
Let’s examine the benefits of automated voice response and how it can help you be better prepared to face challenges that inclement weather brings.