If you’re like me, you enjoy reading any and all articles about your business or career. I recently read this article published by Answering Service United entitled, We don’t just answer your calls, we communicate with your customer. There are a lot of great messages behind that title.
While some telephone call answering services and call centre services offer both inbound and outbound, we—at On Call Centre—are solely focused on inbound. In itself, a focus on inbound telephone call answering services and inbound call centre services makes a difference in the kind of talent that is hired. On Call Centre’s people are professional customer service representatives who take pride in the quality of their work. Each holds a unique skill set honed over years of delivering customer service. A service-oriented mindset (versus sales-oriented mindset) is important to keep customer satisfaction high.
And some telephone call answering services and call centre services profess to employ bilingual customer service agents. While that may be true, are they truly fluent French-English bilingual? Our customer service representatives are fluent French-English bilingual and fluent multi-cultural. This subtle nuance in language is important to keep customers communicating and satisfaction high.
Your customers’ satisfaction rates will be high if you take the time to ensure the qualifications of your telephone call answering service and call centre service. In the end, not only will customer satisfaction be high, first call resolution (FCR) will be high and customer loyalty will be high.
We’ve been providing answering services and call centre services to our clients located in Ottawa, Montreal and Toronto for over 40 years now. If you’re looking for an answering service provider or inbound call centre service, we welcome the opportunity to talk with you. In the meantime, check out Cassie Lummus’ article, We don’t just answer your calls, we communicate with your customer, on cansweringserviceunited.com. (NOTE: As of February 20, 2019, this article is no longer accessible.)