Being on the front lines can be difficult. I was reminded of this as I read the recent article in Connections Magazine entitled, Improving Your Mental Game: Tips for Working Through Difficult Calls.
At On Call Centre , we are proud of our 47-year heritage answering our clients’ incoming customer calls. We are successful because we employ career-minded Customer Service Representatives. You may be asking yourself, “What does” career-minded Customer Service Representative” mean in the inbound telephone answering services and inbound call center answering services business?” An entirely different skill set is needed to answer inbound calls than to place outbound calls, and the article mentioned above nails it.
At On Call Centre, our professional Customer Service Representatives are highly skilled in the soft skills of customer service.
- We are prepared . We know our clients’ businesses. We are fluently French/English bilingual so we converse in the language the customer is most comfortable, which is very important when receiving calls from Ottawa, Montreal, Toronto —and all over Canada .
- We listen. A key soft skill is the ability to listen to the person on the other end of the phone line. Our Customer Service Representatives listen, ask questions and ensure they are clear as to the reason the customer called.
- We are respectful. Career-minded Customer Service Representatives are in the answering service business and call center service business because they genuinely like people and enjoy talking to people. This professional Customer Service Representative is the one that is delivering an exceptional customer experience and ensuring your customers are loyal to you—and those are the only Customer Service Representatives that On Call Centre has the pleasure to employ.
We deliver exceptional customer service 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.
If you’d like to read the Connections Magazine article, here it is: Improving Your Mental Game: Tips for Working Through Difficult Calls.
The post Professionalism in the Answering Service Business appeared first on On Call Centre.
Best Virtual Receptionist Service for Canadian Service Teams
Learn what to look for in the best virtual receptionist service for Canadian service and equipment firms, including 24/7 coverage, bilingual support, and accurate call handling.
24/7 Telephone Answering Service for Canadian Service Firms
See how a 24/7 telephone answering service helps Canadian service and equipment firms handle urgent calls, after-hours requests, overflow, and bilingual support.
On Call After-Hours Answering Services for Urgent Calls
How on-call after-hours answering services help Canadian service and equipment firms manage urgent calls, dispatch messages, escalation rules, and bilingual support.
24-Hour Answering Service Companies: A Buyer’s Guide
Compare 24-hour answering service companies for Canadian service and equipment firms. Find one with live coverage, bilingual support, and reliable call handling.
French Call Answering Service in Canada
Learn about the value of having a French call answering service in Canada and how bilingual readiness can improve response times and dispatch accuracy.
