Bilingual Telephone Answering, Call Centre & Message Management
With over 50 years of industry-leading experience, On Call Centre offers a wide range of communication channels, including telephone call answering, email, SMS and voicemail, as well as dispatch message management to close the loop and make sure the message is received by the right person in your organization.
We are successful because we customize our telephone call answering and call centre services to help our clients achieve their unique business goals. We do this by working with you to blueprint an efficient message management program, one that clearly and effectively obtains exactly the information you need, in the form that you want. We minimize your costs and value your customers’ time, whether you are a one-person operation or a large-scale business.
Our highly trained customer service representatives (CSRs) are fully bilingual, respectful, and well-prepared to represent your business and care for your current and future customers.
Call Centre Customization
We provide highly customized call centre services. Working with you, we blueprint an efficient call script and message management program, to clearly and effectively obtain exactly the information you need, in the form that you want. Our call centre minimizes your costs and value your customers’ time, whether you are a one-person operation or a large-scale business.
Virtual Reception
Never miss a call. Stick to what you do best and let us provide you with a highly trained virtual receptionist who can represent your business professionally and treat your customers with respect. We answer when you want, and dispatch the message or warm transfer the call through to the right person. We are available 24/7, 365 days a year.
Message Management
Taking the message is one thing. Making sure the right person gets it is another. We keep track of who is on call and what types of messages should go to which people. We will dispatch the message in any form you want (phone, email, SMS, etc.), confirm it’s been received, and, if we don’t get timely confirmation, escalate (again and again if necessary) to ensure the message gets through. It can be automated, live or a combination. It’s all part of our custom approach.
Provide excellent customer service while focusing on core business tasks.
Testimonials
Very satisfied with their services! Excellent customer service—admin staff are highly responsive, knowledgeable, and dedicated. They take the time to ensure all accounts are in good standing and follow up promptly if any issues arise.
On Call Centre plays a very important role in our ability to provide after hours Emergency Services. We have worked with other Call Centres in the past and do not regret our decision to partner with On Call Centre.
Excellent Customer Service, very professional & friendly, the best call center ever!!
On Call Centre has been a reliable partner in managing our after-hours support. Their team handles every interaction with professionalism and care, ensuring our clients receive a high standard of service. The bilingual capability and attention to detail have made them a valuable extension of our operations.
From the outset, communication with them has been prompt and clear. Any queries or concerns I’ve had were addressed promptly, leaving me impressed with their responsiveness.
Great experience with On Call Centre. The staff is incredibly friendly and helpful. Highly recommend!
“Since 1993 On Call Centre has provided us after hours emergency call centre service and elevator and pool monitoring services. They ensure all of our emergency calls are dispatched ASAP to the correct site staff and that we are notified after, so that we can follow up with both our resident and our on-call staff to ensure the issue is fully resolved! On Call Centre has been an integral part in helping us achieve and maintain our goal of providing a great resident experience to all our residents!”
We have had a consistently positive experience working with the On Call Centre for our after-hours on-call service. Their efficiency, professionalism, and outstanding customer service truly set them apart. It’s reassuring to know we can depend on them when assistance is needed—and that we’re able to extend this excellent service to our tenants. Highly recommended!
I have worked with this company for many years. Always responsive and accommodating. A great team to work with.
The On Call Centre has been an integral part of how Colonnade Bridgeport provides service to our customers and maintains our rapid response to after-hours service calls and emergencies for over 29 years. Their professionalism and attention to detail along with their amazing customer service and “Can-do” attitude add incredible value to our business. Looking forward to another 29 years of continued service and dedication from their amazing team.
Excellent service! My company has not missed an after hours call, and all email communication has a quick turn-around time.
Since 2005, On Call Centre has supported my business’ requirement for the highest level of customer experience by providing us unparalleled service.
Every call is answered promptly and professionally, and clients are greeted in English and French. Their team creates a seamless experience for our clients, and this is something that makes On Call Centre the best in its field.
