Telephone Call Answering Services & Inbound Call Centre Services
On Call Centre’s answering services and inbound call centre services are customized to achieve your unique business goals. We do this by working with you to blueprint an effective and efficient message management program. Our success is proven over 48 years of serving small, medium and large businesses in a plethora of sectors throughout Ottawa, Montreal, Toronto (Canada), the United States, and around the world.
Our people are talented and experienced programmers, account managers, and customer service representatives. We are fluently French/English bilingual. We answer inbound phone calls around the clock, 24×7, 365 days a year—live, no voicemail (unless you choose that option).
Here are the telephone call answering services and inbound call centre services that we offer.
Fluent French/English bilingual customer service representatives (CSRs) act as personal receptionists with our remote reception service. One of our fastest growing segments, the remote reception service is available 24/7 to ensure callers are directly connected to On Call Centre’s clients anywhere in the world.
Push 0 for operator
Push "0" is a cost-effective system that allows calls to be screened while still providing a live answering service. Callers are prompted to "Press 0" on their telephone keypad if they want to reach one of our bilingual CSRs. We take the caller's message and ensure it is delivered to the right person within a client's organization.
Optional voicemail services
On Call can provide clients with their own telephone numbers and voicemail boxes so they're certain to never miss a call again. We alert our clients to new messages by paging or calling them. All messages are dated and time-stamped and clients retrieve them whenever they wish.
- Read about On Call Centre’s featured clients
- Read about all of On Call Centre’s telephone call answering services and inbound call centre services
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