Call Answering Services:
How We Help Small Businesses

There are so many answering services and call centre service providers out there, it can be hard to choose the one that will best help you achieve your goals. However, there are many reasons why we stand out.

As a small business, it can be impossible to answer all the phone calls you receive and stay up to date with the rest of your work. You could rely on voicemail or an automated answering service, but this would mean a subpar service for your clients. In fact, if customers don’t receive a timely response and adequate support, they may go elsewhere. A solution is professional call answering services from On Call Centre.

Our experienced staff offer tailored answering and messaging management services, designed with small businesses like yours in mind. With On Call Centre, there’s always a real human voice answering your customers’ calls, which means you achieve a high level of customer satisfaction and loyalty without increasing head count or capital costs—ultimately ensuring repeat business.

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Services

Show your customers you care, by having your telephone calls answered by a live person with a beating heart. Our highly trained CSRs are fluently bilingual (English/French) and can take your calls whenever you wish:

  • 24/7
  • Call overflow – we answer when you are unable to (e.g. automatically after 3 rings at your place)
  • After hours – we answer when you are closed
  • Whenever you want – just forward your calls to us

We provide highly customized call center services. Working with you, we blueprint an efficient call script and message management program, to clearly and effectively obtain exactly the information you need, in the form that you want. We minimize your costs and value your customers’ time, whether you are a one-person operation or a large-scale business.

Never miss a call. Stick to what you do best and let us provide you with a highly trained virtual receptionist who can represent your business professionally and treat your customers with respect. We answer when you want, and dispatch the message or warm transfer the call through to the right person. We are available 24/7, every day of the year.

Taking the message is one thing. Making sure the right person gets it is another. We keep track of who is on call and what types of messages should go to which people. We will dispatch the message in any form you want (phone, email, SMS, etc.), confirm it’s been received, and, if we don’t get timely confirmation, escalate  (again and again if necessary) to ensure the message gets through. It can be automated, live or a combination. It’s all part of our custom approach.

Not just phone calls – email, SMS – as technology expands, so do our channels, both inbound and to you.

Our customer service representatives access your systems or website so we can do things like:

  • Fill out your forms
  • Initiate a service ticket
  • Take an order
  • Find a store or dealer

We learn a lot about your customers and can provide statistics and business information in a report that is tailored to your needs.

Our sophisticated system allows your customer to leave a message on voicemail or push “0” to speak to a live person, thereby reducing agent time.

Distinguish between emergency and regular calls. Special lines for elevator & swimming pool telephones.

Find answering services from Bilingual Call Centre that meet your small business’s needs

Customized Call Answering Services

We customize our call answering services to achieve your unique business goals. We do this by working with you to blueprint an effective message management program. To bring you this service, we have a team made up of talented programmers, account managers, and customer service representatives.

We have already provided call answering services to countless small businesses in Canada, the United States, and around the world over our 50 years in business.

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Improve Your Business Performance

How will our team improve your business performance?

  • Achieving your business goals. We have worked with countless small businesses. Tell us about the challenges you currently face and we will customize a message management service just for you. This will ensure we meet your unique requirements.

  • Improving the customer experience. All our customer service representatives (CSRs) are fully bilingual. This means each of your customers will be able to communicate in their preferred language, minimizing the risks of miscommunication, expediting call completion, and improving the overall customer experience.

  • Delivering customer satisfaction. Unless you ask us to, we’ll never send customer calls to voicemail, no matter whether it’s day or night. This means less abandoned calls and more satisfied customers.

  • Boosting customer loyalty. Our CSRs are experts in inbound customer service—we don’t even offer outbound services. Our helpful, service-oriented CSRs will take the best care of your valuable customers, boosting customer loyalty over the long term.

Testimonials

Very satisfied with their services! Excellent customer service—admin staff are highly responsive, knowledgeable, and dedicated. They take the time to ensure all accounts are in good standing and follow up promptly if any issues arise.
Manuela Moise, Carlington Community Health

On Call Centre plays a very important role in our ability to provide after hours Emergency Services. We have worked with other Call Centres in the past and do not regret our decision to partner with On Call Centre.

Priority Restoration, MMI

Excellent Customer Service, very professional & friendly, the best call center ever!!

Micheline Ghaoui, Children's Aid Services Ottawa
On Call Centre has been a reliable partner in managing our after-hours support. Their team handles every interaction with professionalism and care, ensuring our clients receive a high standard of service. The bilingual capability and attention to detail have made them a valuable extension of our operations.
Jennifer Purdy, IC360

From the outset, communication with them has been prompt and clear. Any queries or concerns I’ve had were addressed promptly, leaving me impressed with their responsiveness.

Samia Tasmin, Pinecrest Queensway

Great experience with On Call Centre. The staff is incredibly friendly and helpful. Highly recommend!

Nelson Cortez, Access Restoration

 

Team Harding has been partnered with On Call Centre for more than 20 years, and we couldn’t be happier with the service they have provided us! They have been instrumental in assisting us with fielding after-hours calls, handling inquiries ranging from emergency to non-emergency sales and service requests. Their care in providing us with rapid email confirmations after speaking to potential customers is also extremely vital, as it allows our staff to focus on quickly getting back to clients to discuss their needs and confirm appointment times.

Shelly Beaubre, General Manager, Team Harding
“Since 1993 On Call Centre has provided us after hours emergency call centre service and elevator and pool monitoring services. They ensure all of our emergency calls are dispatched ASAP to the correct site staff and that we are notified after, so that we can follow up with both our resident and our on-call staff to ensure the issue is fully resolved! On Call Centre has been an integral part in helping us achieve and maintain our goal of providing a great resident experience to all our residents!”
Laurie O’Dale, Osgoode Properties
We have had a consistently positive experience working with the On Call Centre for our after-hours on-call service. Their efficiency, professionalism, and outstanding customer service truly set them apart. It’s reassuring to know we can depend on them when assistance is needed—and that we’re able to extend this excellent service to our tenants. Highly recommended!
Regional Group, Property Management

I have worked with this company for many years. Always responsive and accommodating. A great team to work with.

Rhonda Goodfellow, Regional Group
The On Call Centre has been an integral part of how Colonnade Bridgeport provides service to our customers and maintains our rapid response to after-hours service calls and emergencies for over 29 years. Their professionalism and attention to detail along with their amazing customer service and “Can-do” attitude add incredible value to our business. Looking forward to another 29 years of continued service and dedication from their amazing team.
Colonnade Bridgeport, Property Management

Excellent service! My company has not missed an after hours call, and all email communication has a quick turn-around time.

Jessica Frechette, Carmichael Engineering

Since 2005, On Call Centre has supported my business’ requirement for the highest level of customer experience by providing us unparalleled service.
 
Every call is answered promptly and professionally, and clients are greeted in English and French. Their team creates a seamless experience for our clients, and this is something that makes On Call Centre the best in its field.

Waleed Qirbi, Voice PC