If you are a small business owner, you may be considering your business strategy for 2018. One of the strategies you can consider is outsourcing your telephone answering needs. Here’s why.
- Credibility: Having your phones answered by a professional customer service representative (CSR) immediately increases the professionalism of your business in the eyes of the caller. At On Call Centre, we do more than just answer calls during regular business hours—we answer your customers’ calls 24-hours a day, 7 days a week, 365 days a year. And, our CSRs answer every call. We do not use voice mail, which means every customer is greeted by a CSR with a beating heart and service offered in fluent English and fluent French.
- Effectiveness: Because you wear a lot of hats as a small business owner, you may be in a constant mode of juggling activities. Outsourcing telephone answering services to a professional organization allows you to focus on delivering your core expertise and maximizing your time.
- Strategic: Once you can maximize your time, you can also focus on growing your business. And, because professional CSRs are talking with your customers, you’re delivering an exceptional customer experience, which results in loyal customers.
Deliver exceptional customer experiences, gain credibility and grow your business in 2018. Try our professional inbound phone answering service or inbound call center service—and deliver exceptional customer experiences. We’ve been providing answering services and call center services to our clients serving Ottawa, Montreal and Toronto—and all over Canada—for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.