A result of COVID-19 is that we’re doing more business online and outside of regular business hours . When we have questions for our vendors, we scavenge their website for a method to contact them. Often, vendors push their customers to ask their questions using chat. While it’s okay if there is a human on the other side of the chat, more often, it’s a non-human chatbot. And that is exactly the experience delivered to the customer—a non-human delivering a poor customer experience.
There is a better way—partner with a professional inbound answering service / call center service serving Canada (please ask about other geographies).
At On Call Centre we help self-employed professionals (like lawyers), small business owners (like plumbing companies or property managers), and managers/supervisors of customer support / customer service departments. We help our clients deliver exceptional experiences to their customers because:
- A Customer Service Representative with a beating heart answers every single call. We do not use voice mail.
- Every single call is answered no matter the time of day or night. We answer our clients’ customers’ calls 24 hours a day, 7 days a week, 365 days a year.
- Each of our Customer Service Representatives is fluently French-English bilingual. Because each Customer Service Representative is “fluent,” they understand the nuances of each language, enabling them to interpret exactly what your customers’ questions are, which helps to ensure you receive accurate messages.
Consider partnering with On Call Centre for your inbound telephone answering services and call centre services . Your customers’ satisfaction rates will be high and customer loyalty will be high as well.
At On Call Centre , we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center centre services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for 50 years. We invite you to call us to learn more: 613-238-3262 or Toll Free 1-866-323-3344.
The post The Human Side of an After Hours Answering Service appeared first on On Call Centre.
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