The telephone is one of the preferred channels of customer service, so support over the phone is critical to delivering exceptional customer experiences.
At On Call Centre we hold 48 years of experience providing inbound telephone call answering services and inbound call centre services. While skills training is important, we believe that hiring customer service representatives to perform customer service-only activities is the driving force behind delivering exceptional customer service. This is because the skill set required to deliver customer service is entirely different than the skill set required to deliver outbound telemarketing and telesales services. For this reason:
- We employ career-minded customer service representatives for inbound answering services and call centre services. What this means is that our people are experienced in the soft skills needed to provide customer service.
- We employ fluent English-French bilingual customer service representatives. This allows customers to speak in the language of their choice, which goes the extra mile to deliver an exceptional customer experience.
- We provide 24/7/365 answering services and call center services. Furthermore, we answer every call—no call goes to voice mail. Every one of our clients’ customers speak to a live customer service representative to get the assistance they need in a timely manner.
At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 48 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.