Commercial and residential customers depend on engineering and home maintenance partners to restore uninterrupted service when a power outage hits or equipment malfunctions. But do you know that businesses fail to answer an average of 26% of calls?

If you multiply the number of missed calls by the value of one job order that could’ve resulted per answered inbound call, you’d realize that losses could reach up to five digits monthly. Your team can suffer from extra work when calls mount and must devote time to listening to voicemails and making callbacks.

When emergencies strike, individuals and businesses expect service providers to be accessible and send immediate help. Offering a phone answering service in Calgary with 24/7 bilingual agents can assure your customers you’ve got their back when operations hit a snag.

Your engineering and home maintenance business needs a strategy to make a mark among consumers in this Western Canadian city. Around-the-clock customer phone support can fulfill the following customer expectations:

Emergency response for service continuity

Residential and commercial customers can’t afford to wait during a power outage or HVAC/plumbing breakdown. With a 24/7 emergency answering service, you can dispatch a technician immediately, even after regular office hours.

Troubleshooting or appointment booking

With a phone answering service in Calgary, your business callers can receive step-by-step guidance on the spot. They can also schedule a repair job through a virtual receptionist.

No missed calls and language barriers

An external phone answering service can give overflow support during high call volume periods. Meanwhile, bilingual customer support can ease frustrations among French-speaking clients. Their positive experiences are likely to lift your inbound call success metrics.

Frontliners to the rescue: live answering service in action

Here are some success scenarios your customers can experience with a 24/7 bilingual phone answering service in Calgary.

Engineering support for a hospital with power system trouble

A hospital avoided a potentially critical power failure after an on-call electrical engineer arrived in response to a call centre dispatch received at 2:30 am on a Sunday. The hospital staff reported low voltage alarms from their UPS system and the backup generator was only partially activated, which their maintenance team couldn’t fix.

Action and result: A 24/7 bilingual agent at the engineering firm’s call centre followed an emergency script, coordinating with hospital security to grant engineer access. He arrived 45 minutes later, diagnosed the issue, and made repairs to ensure the switch automatically activated during future outages.

As a result, the hospital avoided power disruptions, which would’ve put patients at risk. Meanwhile, the service provider secured a long-term maintenance contract to prevent future emergencies.

Plumbing service for a homeowner with a flooded basement

A Calgary resident returning to their suburb home from vacation gets immediate help after discovering their flooded basement at 11 pm. A live customer representative responds when they contact their plumbing and restoration provider.

Action and result: The 24/7 bilingual agent provided troubleshooting steps and dispatched an emergency plumber, who arrived in one hour. The rep also scheduled water damage restoration the next day. The repair prevented severe structural damage, resulting in savings on the homeowner’s part. The satisfied customer later signed up for a preventative maintenance plan from the plumbing company.

Businesses leave nothing to chance to ensure smooth and continuous operations. As your residential, commercial, and institutional customers’ valued partner, you can’t fail them when they need you the most. A 24/7 bilingual phone answering service in Calgary can be a vital link between your business partners and their customers during emergencies.

Beyond crises, responsive agents can build rapport and offer a first-call resolution to polish your professional image. Stop missing out on business calls and potential revenue. Partner with a trusted call centre in Calgary by contacting us today.