Who uses an answering service?

Our clients range from self-employed professionals to owners/managers of small- to medium-sized businesses to managers/directors/VPs of customer support/customer service departments. Here are some examples of the value our professional answering service provides to our clients.

After-hours answering services: On Call Centre works 24 hours a day, seven days a week, 365 days a year (sometimes 366) so our clients don’t have to.

Overflow: If you’re running a customer support or customer service department, you’ll immediately know what we’re talking about when we say ‘overflow.’ Historical data is pretty good at predicting the expected number of incoming calls; however, there is always unpredictability. So, for those times that there are more calls than Customer Support/Service Representatives, those telephone calls can come to On Call Centre. Everyone’s happy—you, your team and your customers.

Regular answering service: Self-employed professionals can’t be available to answer the phone 100% of the time during regular business hours; otherwise, how would you get your work done. On Call Centre answers all the calls, which ensures customers remain loyal and prospective new customers receive an exceptional customer experience.

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