Virtual Reception

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Human connections on Every Call

No matter how one’s work setup looks like—remote, in-person, or hybrid—the public still expects businesses to have a receptionist. As the “Director of First Impressions,” this person is responsible for setting a positive tone in every call or visit your company receives. However, fielding someone off-site as your target audience’s first point of contact is becoming popular as work operations shift online. On Call Centre can provide virtual front desk support for your inbound and outbound call requirements.

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Our Bilingual Agents Make the Best Frontliners

Bot and mobile app use may have become commonplace in securing information, products, and services. However, live virtual reception offers a personal approach that automated systems can’t match. On Call Centre doesn’t only thoroughly screen candidates for bilingual English and French language proficiency but also for interpersonal and problem-solving skills to help you meet your customer acquisition and retention targets. We monitor and report our team’s performance, so you can track how we’re supporting your growth goals and find any new areas of opportunity.

Achieve More With On Call Centre’s Virtual Receptionist

You get more than a message transcriptionist and appointment scheduler when you choose our virtual reception service. Through our training and integrations, your live receptionist can also update client or patient records, manage email or social messages, take payments, and coordinate emergency dispatch, depending on your required assistance. Our team helps you develop a script to guide your virtual receptionist’s call flow. This protocol ensures they respect your company standards and policies in responding to calls and messages. We also aid you in designing emergency call-handling procedures.

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Choose Your Receptionist’s Schedule and Services

Our flexible service plans allow your virtual receptionist to manage your calls and messages only during the hours or days you need assistance. For instance, your virtual agent can fill in for your in-house receptionist during their days off or after regular office hours. At the same time, our vast talent pool will enable your customers to enjoy our award-winning services, should you decide to hire us for 24/7/365 virtual reception.

Our virtual receptionists can also provide support for backend tasks that your internal staff can’t handle, such as technical support or help desk service, order or payment processing, or lead capture and marketing. You can scale your range of services up or down according to your business growth needs. Contact us today to discover how our virtual reception solution can assist your business.