Today’s hectic, digitalized lifestyle pushes businesses to shift their customer care and support to virtual services. People expect fast, hassle-free, and efficient services. HubSpot reported that 21% of customers want their issues resolved right away, while 23% hope for solutions within an hour. To keep up with these expectations and maintain strong client connections, many businesses are turning to virtual receptionists. This approach helps them make a great first impression and enhance customer service.

These outsourced, remote professionals combine their expertise with advanced technology to ensure your business is responsive and efficient.

Canada’s multicultural landscape makes having a bilingual virtual receptionist a critical asset.

Increased reach

Statistics Canada noted that 22% of the population consider French their mother tongue. Callers who expect to communicate in their preferred language may feel uncomfortable or unwelcome if they encounter English-only support. Instead of struggling to express themselves, many will simply choose a competitor offering virtual bilingual support. Clear communication is particularly vital in certain industries like healthcare and legal services. Hospitals with bilingual virtual receptionists can ensure that French-speaking patients receive accurate medical guidance.

Constant availability

Another key advantage of having a bilingual virtual receptionist is their availability. When you work with a dependable phone answering service, you gain a team of experts who speak both English and French. They’re ready to assist callers anytime, day or night. Traditional office receptionists only work from nine to five. To avoid missing important calls, businesses need to hire additional staff for night shifts. Meanwhile, remote bilingual virtual receptionists can cover the phones outside regular hours, even on holidays. This constant availability often translates to increased sales.

Enhanced loyalty

While people expect businesses to offer bilingual support, the reality is that for some, it’s still a novelty. When a French speaker finds a business that offers both English and French support, they often become relieved and excited to do business with the brand. Offering bilingual virtual support is a service that would leave a good impression on your customers. They’re likely to recommend your business to others due to this positive experience. A single conversation where they get to use their preferred language can be enough to cultivate long-term loyalty to your brand.

Implementing virtual solutions

Strategic planning is required to ensure businesses maximize the benefits of adopting virtual receptionists.

• Step 1: Assess what your business needs. Look into the tasks you can delegate to a virtual receptionist, like appointment scheduling, call rerouting, and message handling.
• Step 2: Work with an experienced service provider. Choose a partner that not only offers bilingual support but also trains their virtual receptionists with best practices in your industry. Also, ask whether they offer CRM integration, VoIP services, and AI technology solutions.
• Step 3: Do customized training. This approach ensures that the virtual receptionists fully understand your brand’s voice, mission, and policies. Provide key messaging, training materials, scenario-based guidelines, and custom scripts so they can best represent your brand.
• Step 4: Regularly evaluate call quality, response time, and call feedback. Do routine assessments and update protocols to refine service delivery.

The demand for bilingual virtual receptionists will continuously grow as businesses focus on hyper-personalized and flexible customer care solutions. With the potent combination of human experience and advanced tech, virtual receptionists can handle more complex interactions. Contact On Call Centre now to discuss how our virtual receptionist services can help your business gain a competitive edge.