With our voicemail-to-live service, you can avoid customer frustration arising from unanswered calls or long wait periods. On Call Centre agents were pre-screened for English and French proficiency, technical skills, and soft skills. They get training at our facility using our equipment. When you sign up for our services, your business calls get routed to our agents, who either act on the request (message taking, appointment booking, or payment processing) or transfer the call to the appropriate department, whatever your call flow prescribes. Our company makes the necessary integrations with your customer management system. Doing so allows your staff and our agents to be in sync in viewing clients’ historical data and personalizing service during the call.