Why can’t I access my home’s wireless when I’m out of town? A tech-savvy customer would know the answer. If you’re receiving many questions like this, your customer base may include a growing number of senior citizens.
How much luggage can I bring on the airplane? Questions like this indicate that your website needs updating with the answers to frequently asked questions.
Pay attention to trends in the questions your customers ask your answering service provider. Being proactive will improve the customer experience. Use your unexpected customer questions as an opportunity to mine for gold!