Outsourced live answering services act as 24/7 front liners to customers. They are available any time of the day and night to answer calls and respond to emergencies.

At On Call Centre, our agents are trained to distinguish emergency calls and respond accordingly.

They can forward the call to your team or connect the caller to an emergency response team. Here are the benefits of having an emergency call service in Ottawa:

Timely response rates

If you’re in the services industry, such as the roofing business, it’s critical to respond to customers promptly. You risk losing clients if you don’t answer calls immediately, especially if they call about a crucial matter.

Hiring outsourced call receptionists will ensure there’s always someone ready to answer the phone, even if you’re busy attending to other customers.

Increased customer trust and satisfaction

When customers know they can reach your business anytime, they will be more likely to trust you. Rather than turning to a competitor during their time of need, you’d be the first person they’d call.

They may even have your number on speed dial so that they can reach you during an emergency. This is great for your business since you are assured of loyal customers and a stellar reputation.

Achieve work-life balance

Most small business owners make the mistake of staying attached to their business even after office hours. When the staff cannot answer the calls, SMEs take the burden upon themselves to handle emergencies.

This can be a significant drain on your time and quality of life. With outsourced emergency call services, you can rely on professionals to cover after-office hours and stay on top of emergencies. If there’s something that requires your attention, you can give instructions for them to reach you. Otherwise, they’d handle the incident on their own.