Customer service can be underdone or overdone. For excellent customer service, make sure your answering service provider does it just right.

I recently read a thought provoking article from callcentrehelper.com on excellent customer service provided by inbound call centers . The author, Paul Cooper, poses the question, “What does toast have in common with customer service?”

If you add jam to customer service, it becomes sweet; if you add beans, it becomes savory. His conclusion: excellent customer service—just like toast—should be neutral.

Plus, customer service can be underdone or overdone. Too many customer service representatives just do their jobs. Instead, they need to go the extra mile to provide a service that’s just right for the customer. Going the extra mile for the unique person on the other end of the phone is what makes customer service excellent customer service.

And that’s what we do here at On Call Centre. We go the extra mile.

  • We don’t just answer our clients’ customers’ calls. As we support clients located in Canada, we offer customers the chance to speak in their preferred language: English or French.
  • We don’t work regular business hours and then put the phones on voicemail at 5 pm. Twenty-four hours a day, seven days a week, 365 days a year, a live person answers our calls.

We’ve been providing answering services and call centre services to our clients located in Ottawa, Montreal and Toronto for over 40 years now. If you’re looking for an inbound call centre service , we welcome the opportunity to talk with you. In the meantime, check out Paul Cooper’s article, Customer Service—is that all there is ?

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