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At On Call Centre we listen to our clients’ needs and quickly ramp up as to the inbound telephone call answering services or inbound call center services that you need. The outcome is a blueprint customized to your unique needs. While you need a customized approach, your customers are at the other end of the spectrum. Your customers need a flexible approach to their queries. Answering customers’ queries requires skills such as empathy and understanding and this is where we excel.

Our Customer Service Representatives are experienced in the soft skills of empathy and understanding to handle questions, make requests, explain problems, and manage complaints. Our Customer Service Representatives are career-minded and are doing exactly what they enjoy. Furthermore, they choose their working hours.

Here are a few benefits of employing On Call Centre’s Customer Service Representatives to answer your customers’ calls.

  • We answer your customers’ calls 24 hours a day 7 days a week 365 days a year. No call is missed. We speak with your customers, take their messages and get their messages to you so that both you and your customers are satisfied with the experience.
  • We employ fluent French-English bilingual Customer Service Representatives. Their fluency ensures they interpret every message correctly. They understand the subtleties in both languages to ensure they ask the right questions that help both you and your customers.
  • We answer every call. No voice mail. No telephone tag.

On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for 50 years.