Now that you know the benefits of hiring a virtual receptionist service, you may be wondering how to find the best one for your business.

There are a few things that you should keep in mind when searching for one.

24/7 Support

Choose a service that offers 24/7 support. This is important because you never know when a customer may need to reach you. If you don’t want to pay for 24/7 services, you can opt for an after-hours answering service. These virtual receptionists will only take over your calls when you’re out of the office, i.e., after business hours, during holidays, and on weekends.

Affordable and Value for Money

Make sure to choose an affordable service that offers plans that fit your budget. Most business owners put off hiring a virtual receptionist because they think these services are expensive. That’s far from the truth. Answering services are wise investments that pay for themselves in the long run. Their professional services can increase revenues as more customers become satisfied with your services.

There are also lots of different pricing models for you to explore.

Reputation

Read online reviews of virtual receptionist services before making your final decision. This will help you to get an idea of what other business owners think of the various services available. You can also ask other business owners about the virtual receptionists they use.

Meet with various answer service providers and have several options before making a final decision.

On Call Centre – The Ranks Among the Best Virtual Receptionists in Canada

On Call Centre has provided business owners with bilingual call centre and answering services for over 50 years. Our professional virtual receptionists have served businesses in various industries like telecommunications, trade and services, property management, healthcare, and many others. Our clients come from Canada, the United States, and other parts of the world. And On Call Centre, as a recipient of the 2022 Award of Excellence and the Award of Excellence Plus from the Canadian Association of Message Exchanges, ranks among the best.

We offer affordable solutions that span different communication channels like phone, email, and chat. Our team is based in Canada and highly trained in customer service, message taking, emergency handling, and other critical virtual receptionist roles. They are also flexible and able to adjust to any client need.

Conclusion

There are many benefits to hiring a virtual receptionist service for your business. Hiring one may be the right solution if you want to improve your customer service and free up your time.

Remember the tips above when searching for the best virtual receptionist service for your business needs. And if in doubt, get in touch today for a free consultation on how On Call Centre can address your needs.

At On Call Centre , we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year—sometimes 366. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call centre services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for almost 50 years.