As a business owner with cross-border operations, you must be able to support customers in their own time zone. Your customer service hotline can’t be available only during specific hours. Customers are frustrated when they don’t immediately get the support they need.

HubSpot Research shows that 90% of consumers are impatient and want an “immediate” response to important or very important questions. They expect instant assistance when they call for support, not an automated message.

Using a 24/7 telephone answering service helps you delight customers with spontaneous support that’s instrumental for business success.

As part of the global market, it’s common to get calls at 2 AM or field emails at 8 PM depending on where your office is located in relation to your customer. A 24/7 answering service ensures there’s someone available to attend to their needs. They don’t have to wait for the next day, when regular business hours resume, to get an answer.

Answer every call that comes in

You’re missing a golden opportunity every time the phone rings and it goes unanswered. A potential new client can call with an inquiry, or a current customer has a complaint that requires immediate attention.

Missed calls often leave a bad customer impression, which can cause them to move to a competitor. Zendesk reports that 80% of customers would rather do business with a competitor after more than one bad experience.

A 24/7 telephone answering service ensures every call is answered promptly and professionally. Well-trained agents know how to spot an opportunity and convert callers into paid customers. They are skilled in navigating tricky situations and resolving complaints before they escalate further.

Go beyond phone calls with omnichannel service

Customers exhaust all available communication channels when they need something from your business. That includes the contact form on your website, your social media accounts, and your email address. They are no longer limited to a hotline.

Being available 24/7 extends to all of these channels. One or two receptionists may be able to handle incoming calls, but it’d take an entire team to also answer emails and chats. Trying to do everything on your own can eventually become burdensome and ineffective.

A 24/7 answering service offers a cost-efficient solution that lets your team focus on important business matters while handling all of your customer touchpoints. They can help you cope with unexpected surges in business volume and keep your business up and running,

Boost Profitability and Maximize ROI

Running a global business means you don’t sleep. You have customers who are starting their day just as you’re ending yours. Fortunately, you don’t have to lose sleep just to support your customers across the globe.

Being available 24/7 with the help of an answering service gives your business the ability to expand to areas previously unreachable due to your business’s physical limitations. Even when your staff isn’t on duty, you are confident there’s someone available to support your customers.

This means your business is running even while you’re sleeping. By outsourcing your answering service, you don’t have to spend on extra staff, which helps you save on manpower costs. You can also enjoy the fruits of your marketing promotions since every lead that calls is guaranteed to get answered.

We live in a global and interconnected world, where customers expect businesses to be responsive 100% of the time. Working with a 24/7 telephone answering service allows you to meet that expectation. Be sure to choose a reputable provider, like On Call Centre, to give your customers the best support they should get.