Like any other business, we have lost clients. However, unlike most other businesses, we have been able to regain many of our lost clients. But why do clients return to On Call Centre?
Top Reasons Why Our Clients Return
There are a multiple reasons why clients leave our competitors and return to On Call Centre.
1. We Have Experience
We have 40 years of experience with several thousand customers. Our clients hail from a wide range of industries throughout Canada (especially Ottawa , Toronto , and Montreal ).
2. Many of Our Employees Are Lifers
Many of our employees have been providing telephone call answering services and call centre services for On Call Centre for more than 25 years. This is because they enjoy their work. After leaving, our clients realize the intrinsic value that our happy employees has on their customers. This is a major reason why clients return to On Call Centre.
3. Our CSRS Are Bilingual
All our customer service representatives (CSRs) are fluently bilingual and multicultural. They intuitively understand the nuances of both languages, which means they are able to deliver exceptional service to customers and accurate messages to our clients.
4. We Only Offer Inbound Answering Services
Inbound customer service involves an entirely different skill set than outbound telemarketing, telesales, and inside sales. Whereas most service providers offer inbound/outbound, all of our CSRs are focused on inbound customer service. For quality control, a pair of third-party organizations randomly test our CSRs 12 months a year. Both organizations—Canadian Call Management Association (CAM-X) and the Association of TeleServices International, Inc. (ATSI)—regularly recognize On Call Centre for exceeding high levels of customer service. In fact, we recently won our 7th consecutive CAM-X Award of Excellence.
5. We Provide Clients with Reports
We send our clients monthly reports. Plus, we customize data on request—at any time. This is a big selling point and a key reason why clients return to us.
6. We Have BCPs and DRPs
We have both business continuity plans (BCPs) and disaster recovery plans (DRPs). Plus, we are 100 percent self-sufficient in terms of state-of-the-art IT infrastructure. When the power goes out across Ottawa , our lights still shine, our servers still cool, our water still heats and—most importantly—our phones still ring. Whatever happens, our CSRs continue to speak with your customers.
Some clients thought it was greener on the other side of the fence, but learned that red and blue is best. This is why clients return to On Call Centre.
Are you located in Ottawa , Toronto , Montreal , or anywhere in Canada ? Do you need a high-quality, reliable inbound call centre service or telephone call answering service ? The reasons why clients return to On Call Centre are the same reasons why you should consider partnering with us! Contact On Call Centre to schedule a free consultation.