Did you know that 67%* of people hang up if they are unable to reach a live person? Partnering with an experienced answering service provider or call center provider will not only help to increase the number of new prospects you stay on the line in order to speak with your organization, the service provider helps to increase the amount of time you have to focus on your core expertise.
At On Call Centre, we answer every call made to our clients and here’s how you benefit.
- Around-the-clock customer service : Our professional customer service representatives answer your customers’ calls 24/7 three hundred and sixty-five days of the year. So, even outside of regular business hours, your customers are receiving exceptional customer service—and receiving a positive impression of your company.
- Bilingual customer service : Our fluently bilingual French-English customer service representatives converse in the language of each customer’s choice. Again, your customers receive exceptional customer service in the language that they are most comfortable.
- Quality work time for you : Rather than being interrupted and losing focus, you can respond to the messages we give you at a time that is convenient to you because you can rely on the fact that we have set your customer’s expectations as to when they will expect a response.
Increase the number of prospects by trying a professional inbound phone answering service or inbound call center service —and also deliver exceptional customer experiences. We’ve been providing answering services and call center services to our clients serving Ottawa , Montreal and Toronto —and all over Canada —for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.
* Source: American Express
The post Why Switch from Voicemail to an Answering Service? appeared first on On Call Centre.
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