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Prospective new customers do a lot of research online. They compare products and services. Then they make a decision and place a phone call to the business that seems to best meet their needs. What if the prospective new customer calls when you’re on the phone? What if they call after regular business hours, and they don’t leave a message?

At On Call Centre, our inbound telephone answering service and inbound call center service is focused on making sure every prospective customer gets through to you. Here’s how.

  • We work 24 hours a day, seven days a week, 365 days a year. There is always a Customer Service Representative ready to answer a phone call to your business.
  • We do not use voice mail. Our Customer Service Representatives answer every phone call. A person with a beating heart talks to your prospective customer and sets their expectations as to when they will receive a return phone call.
  • Because we work for clients who service customers in Ottawa, Toronto, Montreal—and all over Canada— we employ fluent French-English bilingual Customer Service Representatives. So, your prospective customers who call to speak with your business do not get bounced around. The Customer Service Representative who answers their phone call is ready to help.

We deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.

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