How to File a Complaint with On Call Centre

If you have a complaint, please follow these steps. On Call Centre Inc. takes your concerns very seriously and will strive to resolve your issue in a timely manner.

Step 1 – Send an email describing your issue in full (including the date and time) to info@oncallcentre.com. Our customer support team has the tools and training to resolve your issue and answer any queries you may have.

Step 2 – If, upon completing step 1, you are not satisfied that we have resolved your issue, you can request that we escalate your concern to our General Manager. Our GM is very skilled in problem resolution and will work tirelessly with you to resolve your problem as soon as possible.

Step 3 – After completing step 2, if we have still not resolved your issue to your satisfaction, you can contact the Commission for Complaints for Telecom-television Services (CCTS).

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, mobile, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.