A single missed call can cost your business dearly. It doesn’t matter how sophisticated your chatbot or how fancy your AI-powered tech is; human interaction remains undefeated. CustomerZone360 reported that 75% of customers prefer speaking with a live person, whether face-to-face or over the phone.

With an uninterrupted live answering service, a professional agent handles calls from your current and potential clients.

Reliable phone answering services ensure questions are answered, appointments are booked, calls are rerouted to the right people, and more. With these advantages, there’s really no excuse to not have one. If the cost is your worry, relax. According to data from Innovation, Science and Economic Development Canada, there are around 900 call centres in Canada, and many offer a cost-effective answering service.

From round-the-clock accessibility to professional call handling, a cost-effective answering service has its perks:

Offers bilingual support

As well as being economical, many telephone answering services in Canada provide bilingual support capabilities. This means every caller, regardless of their language preference, is engaged without a hitch. Bilingual support doesn’t just lessen mix-ups for customers, but it also helps businesses avoid the stress and expense of hiring a full-time bilingual worker.

Provides flexible scalability

A cost-effective service provider can help your business respond to call volumes with ease. They can professionally and promptly handle sudden surges, peak seasons, or crisis situations. This eliminates the need to hire and train an in-house team that might not be needed during lull periods. This adaptability lets you adjust support based on your needs.

Access to built-in contingency plan

Aside from handling daily tasks, answering services typically include backup systems. A contingency plan and a remote workforce provide you with dependable support during emergencies or staff shortages. So even when something unexpected happens, your customer support stays solid and reliable.

Tap into industry-specific expertise

A cost-effective answering service doesn’t equate to low-quality support. It’s the opposite for many, as most providers offer specialization in various industries. They employ trained professionals who fully grasp the ins and outs of different sectors, like healthcare, trades and services, and real estate. Industry-specific expertise facilitates more profound interactions and tailored responses.

Case scenarios when cost-effective answering services prevent downtime

Here are real-life examples of when cost-effective answering services prevent downtime:

Property managers

Property managers often struggle with after-hours emergencies like water leaks and heating issues. This can be a problem if an in-house team is only available from 9 to 5. To ensure rapid response to emergencies, property managers need a 24/7 bilingual service. This win-win solution prevents further damage and keeps the tenants happy.

Trades and services

Companies in this sector are often family-run or small businesses. With limited staff, important calls and urgent requests can go unanswered, which can translate to lost revenue. Outsourcing a cost-effective answering service with live agents guarantees that even with limited manpower, all calls will be answered promptly, and repair teams will be dispatched as needed.

Licensed professionals

Licensed workers, like a real estate broker, are in demand 24/7. They heavily rely on direct communications with clients for listings and deals. However, licensed professionals need downtime, too. To prevent missed calls during evenings, weekdays, or holidays, hiring a phone service, like a virtual receptionist, is a smart business decision. A remote agent available day in and day out can help licensed professionals have a better work-life balance.

Phone calls remain a key part of business transactions, so it’s important to have a competent, trained agent on the other end. Outsourcing cost-effective answering services ensures continuous high-quality customer engagement. This is a streamlined solution that maintains your business reputation while optimizing resources for growth.

On Call Centre embodies the “always available” philosophy. We provide extensive round-the-clock phone services that can elevate your customer support. Let us help future-proof your business. Contact us to learn more.