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AI (Artificial Intelligence) Can’t Replace CSRs (Customer Service Representatives)—the Hearts of an Answering Service

answering service call centre ottawa montreal toronto canada

I just read an interesting article on the knowledgecity.com website. Entitled “Top 6 Job Skills AI Can’t Replace,” the skills mentioned in this article are the skills that our experienced Customer Service Representatives have honed over years in their profession.

At On Call Centre we hold 48 years of experience providing inbound telephone call answering services and inbound call centre services. Our team members who answer the phones are career-Customer Service Representatives. In other words, they are not students doing the job until something opens up in their line of work—they are already doing the jobs that they want to be doing.

As such, three of the six soft skills that artificial intelligence cannot replace—as discussed in the article—are soft skills that Customer Service Representatives have honed: empathy, judgement and planning. Like us, you are probably reading about the many opportunities for businesses to leverage AI for better data gathering and for improving efficiencies. In the answering services and call center services landscape—specific to answering calls—Customer Service Representatives with beating hearts are exactly what you need to deliver exceptional customer experiences.

At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 48 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.