What makes customers feel cared for and at ease? And why is this important?
- Have a person with a beating heart answer their phone call. Customers feel cared for when an experienced Customer Service Representative with a beating heart is on the other end of the phone call. This decreases customers’ frustrations with leaving a voice mail message and guessing when they’ll get return calls to answer their questions.
- Respect their time. Professional, career-minded Customer Service Representatives are experienced and understand when to listen and how to ask the questions you need to know when you do call them back. The least amount of time to solve your customers’ problems should be the aim of an answering service provider or call centre service provider.
- Deliver a consistent experience. Customers remain loyal when they call you (or the answering service/call center service provider who is talking to your customer on your behalf) and they know what to expect. They know their call will be answered by a live person. They know their call will be answered promptly. They know their call will be answered by a live person, promptly and whatever time of day or night or weekend they call.
- Offer choice of conversing in French or English. If you offer products and services to customers in Ottawa, Montreal, Toronto—or anywhere in Canada—fluently French-English bilingual Customer Service Representatives immediately put customers at ease. Customers can converse in their language of choice and Customer Service Representatives intuitively catch the nuances in language and tone. This makes customers feel cared for and feel like they have received an exceptional experience.
We deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.