Our Mission

Our mission is to set businesses free to do what they do best, by partnering with them to provide exceptional contact centre and business services.

We aim to make life better for our people, our clients, their customers, our suppliers and society.

Our people are the heart of our business. We listen and act with respect, honesty, and caring to provide a fulfilling and enjoyable place to work.

Our clients are the lifeblood of our business. We listen and provide solutions to meet their unique needs, safeguarding the trust they put in us to represent and assist them in their business.

Our clients’ customers give meaning to our work. They need help, and we do that by listening with compassion, communicating positively and precisely, and maintaining our intention to improve their situation.

Our Values

These values are offered to help guide us in how we choose to think, speak and act in the workplace. They are not intended to be changeless, absolute truth, nor to ask anyone to be other than their best selves.

Teamwork – Our focus is the team rather than ourselves. We actively support each other, asking for help when we need it, and offering help when we see someone in need. We know that success and failure are not personal matters.

Engaged – We are aware of On Call’s mission, and actively work to improve things. We set high standards. We cultivate enthusiasm and joy in the workplace.

A Force for Good – We help others. We seek to give more than we receive and to do good in the world.

Connected – We cultivate connection by listening deeply, with the intention to better understand each other. We care about each other and, when there’s a conflict, we seek to resolve it in the spirit of harmony and teamwork.

Human – We recognize our own and others’ humanity and vulnerability, cultivate kindness and compassion, and take good care of ourselves.

Inner Growth – We seek to know ourselves, to develop our emotional intelligence and inner awareness, and actively nourish our growth as individuals. We embrace change and seek to expand our comfort zone.

Take Responsibility – We take responsibility for our actions and look first at what we ourselves can do to improve. We are dedicated, reliable, trustworthy, honest, and professional.