Case Studies – Real Clients, Real Stories

IC360 tr

IC 360 Solutions – “A seamless extension of our team.”

IC360 tr

IC 360 Solutions is a managed IT services provider. By 2022, their growing team could not cover every call, missing opportunities to support clients.

On Call Centre now answers 24/7, follows clear scripts, and provides call data so IC 360 can make better decisions. The result: peace of mind, no missed client calls, and more focus on high-quality IT support.

“Every time I get off the phone with On Call, I’m smiling. The experience has been phenomenal — they feel like a seamless extension of our team.”
— Jennifer Purdy, Manager of Corporate Services

Priority restoration

Priority Restoration – “On Call makes my job so much easier.”

Priority restoration

Priority Restoration is a Winnipeg-based emergency building restoration company. They respond to floods, fires, heating failures, and more, where every minute counts. Their previous call centre offered limited live support and slow response times. Emergency after-hours calls were often delayed, causing frustration and operational inefficiencies. With On Call Centre, they now enjoy faster responses, less stress for office staff, and a reliable system that keeps up with complex workloads.

“The system works seamlessly, and the team is responsive, which means I don’t have to constantly follow up or worry. It’s a real weight off my shoulders.”
— Jen Andrzejczak, Office Manager

Colonnade Bridgeport

Colonnade Bridgeport – “Streamlined Operations and Cost Control.”

Colonnade Bridgeport

Colonnade Bridgeport manages commercial and residential properties in eastern Canada. They needed reliable 24/7 support for tenants and building operations, and clear reporting across regions. For 30 years, On Call Centre has handled tenant and operations calls around the clock, monitored elevator and pool lines, and integrated with Colonnade’s key systems.

“On Call has been an invaluable partner for our operations. Their team consistently delivers reliable, responsive service.“
— Ryan Moodie, Senior Operations Manager

Testimonials

Team Harding has been partnered with On Call Centre for more than 20 years, and we couldn’t be happier with the service they have provided us since August 2000! They have been instrumental in assisting us with fielding after-hours calls from customers, handling inquiries ranging from emergency to non-emergency sales and service requests. Their care in providing us with rapid email confirmations after speaking to potential customers is also extremely vital, as it allows our staff to focus on quickly getting back to clients to discuss their needs and confirm appointment times. And by giving us copies of all the calls taken by the centre, we are able to monitor their work to be sure our customers are being taken care of properly, which they always are!

Shelly Beaubre, General Manager, Team Harding
“Since 1993 On Call Centre has provided us after hours emergency call centre service and elevator and pool monitoring services. They ensure all of our emergency calls are dispatched ASAP to the correct site staff and that we are notified after, so that we can follow up with both our resident and our on-call staff to ensure the issue is fully resolved! On Call Centre has been an integral part in helping us achieve and maintain our goal of providing a great resident experience to all our residents!”
Laurie O’Dale, Osgoode Properties