Colonnade Bridgeport – Case Study

Colonnade Bridgeport manages commercial and residential properties in eastern Canada. They needed reliable 24/7 support for tenants and building operations, and clear reporting across regions. For 30 years, On Call Centre has handled tenant and operations calls around the clock, monitored elevator and pool lines, and integrated with Colonnade’s key systems.

“On Call has been an invaluable partner for our operations. Their team consistently delivers reliable, responsive service.“
— Ryan Moodie, Senior Operations Manager

Client: Colonnade Bridgeport (ColonnadeBridgeport.ca)
Industry: Commercial and residential property management
Regions: Ottawa, Toronto, Nova Scotia, New Brunswick,
Client Since: 1994

Colonnade Bridgeport manages a diverse mix of properties across several regions and time zones. They needed:

• A reliable, 24/7 on-call service for tenants and building operations
• Answering for elevator and pool emergency lines at multiple sites
• Prompt response to issues across different regions and property types
• Consistent, clear and actionable reporting
• A solution that worked smoothly with existing platforms

• 24/7 call handling for tenant and operations calls across all regions and property types
• Clear protocols for urgent versus non-urgent issues.
• Elevator and pool line monitoring to support safety and compliance.
• Integration with systems such as Angus and Maintenance IQ for ticketing and tracking
• Streamlined ticketing and reporting to reduce administrative workload
• Flexible billing options, allowing cost allocation by region or consolidated accounts
• Responsive and knowledgeable customer support with regular touchpoints to ensure alignment with client needs

• Efficient, timely handling of service calls, reducing the workload on Colonnade’s internal teams
• Clear and actionable reporting, enabling the corporate team to track operational issues and costs effectively
• Enhanced communication and training support, including onboarding and system updates.
• Support for innovation, with Colonnade acting as a beta client for new platform features
• A strong, decades-long partnership that adapts as operations evolve, keeping both teams aligned on operations and service improvements.

“On Call has been an invaluable partner for our operations. Their team consistently delivers reliable, responsive service. On Call helps us streamline operations and maintain control over our costs. Their team is not only professional and courteous but also flexible — ready to adapt as our needs change. With detailed reporting, proactive communication, and an eagerness to innovate, On Call has become an essential extension of our corporate operations team.”
— Ryan Moodie, Senior Operations Manager, Colonnade Bridgeport