Resources

Remote Receptionist for Busy Field Service Teams
October 15, 2025

Keep your field service schedule full. A remote receptionist handles EN/FR bookings, dispatch updates, branded greetings, and customer follow-ups.

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Cost-Effective Answering Service Options for Small Businesses in the Trades
October 8, 2025

For small Canadian trade businesses, every call matters. Learn how cost-effective answering service options can help contractors stay competitive.

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What Makes an Answering Service Truly “Affordable” for Canadian Service Firms?
October 1, 2025

For Canadian service firms, true affordability means value. Discover how a bilingual, 24/7 live answering service helps grow and protect your business.

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The Unique On Call New Client Journey
September 24, 2025

Discover how our onboarding process at On Call Centre streamlines setup, builds trust, and ensures seamless bilingual customer support from day one.

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Urgent Response Services: Staying Compliant with SLAs Around the Clock
September 17, 2025

Missed calls can cost contracts. OCC keeps you SLA-compliant with 24/7 urgent response services, real-time escalation, and bilingual support.

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Virtual Reception: A Scalable, Professional Front Line for Service Teams
September 10, 2025

Virtual reception gives service teams a professional, bilingual front line—reducing interruptions, protecting SLAs, and improving customer experience.

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