Customers call your business because they need something. And you have products and services of value to offer. Often, especially when you’re the owner of a small business, you may be in the middle of providing a product or service at the time the phone rings. If you don’t answer the call, you may miss a sales opportunity. But, you really need to be professional and continue with your current obligation. This is when an answering service provider or call center service provider can benefit you—a provider whose Customer Service Representatives (CSRs) represent your company. CSRs who are versed in the art of conversation and can manage the expectations of your customers—and your prospective customers—until you can call them back. This enables you uninterrupted time to focus on your core expertise.
Did you know that there’s a difference between inbound phone answering services/call centre services and outbound call centre services? Professionals who place outbound calls are skilled in telemarketing services and telesales services and appointment setting (which is sales). Professionals who answer inbound calls hold a unique customer service skill set. The two skill sets are vastly different.
At On Call Centre, our professional Customer Service Representatives working in our inbound call center and answering service rely on highly developed soft skills. Skills like listening and asking questions for clarity. Furthermore, our professional Customer Service Representative sgenuinely like people and enjoy talking with people.
We deliver exceptional customer service 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.
The post The Art of Conversation in the Call Centre appeared first on On Call Centre.
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