Having a great product but bad customer service can ruin your business. In fact, one in three customers will leave a brand after lousy service. In an always-on society, your customers expect a response whenever they reach out. A 24/7 phone service ensures your business remains accessible, responsive, and customer-centric.

Being available to your customers at all hours, on weekends, and on holidays can have positive impacts on your business, including:

Boost Customer Satisfaction

Customers feel safe and valued when they know they can reach you anytime. They trust that someone will help them, whether to answer a simple question or fix an urgent problem. That level of accessibility improves customer satisfaction. This snowballs to building trust and loyalty to your brand.

Effective Crisis Management

Emergencies don’t stick to business hours, so your response shouldn’t either. Having an answering service around the clock lets you handle crises as they arise. Your business can offer quick help to calm upset callers. A 24/7 answering service helps prevent minor issues from becoming bigger, protecting your brand’s reputation.

Maximize Lead Capture

Having a round-the-clock answering service means your business can attend to your customers even during ungodly hours, busy weekends, or holidays. It practically says your company doesn’t sleep, which is a big factor in capturing leads. This service ensures that every call and every communication is answered promptly. You won’t lose potential customers to competitors because of a slow response. You also increase the chances of conversions by capturing leads as they come in.

Achieve Cost-Efficiency

Hiring a 24/7 live answering service from a reputable provider is more economical than staffing your call centre. You save a lot by avoiding the costs of hiring and maintaining a staff. You only get the services your business needs, like emergency lines or virtual receptionists. As such, you only pay for what’s needed at the moment and can scale up or down when necessary.

Different Sectors Benefit from 24/7 Answering Services: Industry Examples

Some industries benefit from full-time answering services more than others, including:

Property Management

A burst pipe, security issue, or power outage can happen unexpectedly. A 24/7 phone service ensures renters can call for help anytime.

Trades and Services

An always-on phone service is essential for businesses that don’t necessarily follow the traditional business hours, like auto mechanics and hairdressers. It enables them to capture after-hour calls and schedule appointments in real time.

Healthcare

Arguably, the industry that primarily requires a 24/7 answering service is healthcare. More than just answering patient inquiries, medical practices and healthcare providers offer after-hours support for urgent matters through live answering services.

Social Services

Organizations and nonprofits that offer crisis support and other critical services require an all-hours answering service to ensure that people get the help they need when they need it most.

Tech and Telecom

Technical issues don’t care if it’s 10 at night or a long weekend. A round-the-clock answering service ensures tech and telecom providers can offer quick help to reduce downtime.

Customers today expect a lot from the businesses they support. Match their expectations with a 24/7 answering service that supports your business operations. By investing in this service, you’re distancing your brand from your competition and boosting your company as an authority in your field.

Take advantage of the long-term benefits of a phone answering service with On Call Centre. Contact us to learn more.