September 20, 2013

I recently read a thought-provoking slideshare presentation by Salesforce entitled “50 Facts That Will Make Businesses Rethink Customer Service.” Salesforce offers compelling stats for businesses to ensure all of their touchpoints provide a consistent and positive customer experience. As a company that provides inbound telephone call answering services and call centre services, we believe phone…The post Customer Experience as a Point of Differentiation appeared first on On Call Centre.

September 3, 2013

You may wonder why you need an answering service at all. In fact, there are several benefits of an answering service. Think of it like this: as a small business, you only have limited manpower. This means your team can’t be available 24 hours a day. Furthermore, as a small business, it doesn’t make good business…The post 3 Benefits of an Answering Service appeared first on On Call Centre.